Warranty and Returns
Occasionally we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will notify you. You may also contact customer service to check the availability of a product.
Canceling/Modifying an Order -
Please contact us immediately if you would like to cancel an order. If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to cancel the order so you can reorder exactly what you need. Our warehouse works on the weekends to package orders up so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled. If we cannot cancel an order because it has already shipped from our warehouse, please see our returns procedures. Should an order be cancelled, there is a 25% restocking fee and shipping is non refundable. Even if the shipping charge is listed as $0 on the order, the true shipping cost is charged. Canceled orders may be subject to up to 10% cancellation fees.
Custom Orders -
All custom, made to order, and special made orders cannot be returned and/or exchanged under any circumstances. Once approved by customer and accepting invoice, the sale is final.
All product warranties are handled based on the manufactures warranty policy. Please contact a customer service specialist for warranty information.
Check Payments -
We accept check payments for orders totaling over $500 (excluding shipping). Please note: once we receive the check there will be a 5 business day waiting period prior to processing your order as your check clears. To expedite the waiting period, you may send a certified check for payment. We can begin processing your order as soon as a certified check is received. If you are interested in paying by check, all you need to do is continue through the checkout process and click on "Check or Money Order" located in the "Payment Type" box on the Review Order page during checkout. You can also contact us after the order is placed if you'd like to mail a check, certified check, or wire transfer. Please note the order will be on hold until funds are received.
Credit Card (Preferred Method) -
We ask that all orders be placed online via credit card payment. From the shopping cart, we accept all major credit cards including MasterCard, Visa, American Express and Discover.
We offer financing through a 3rd party equipment leasing company. fill out the online application and one of our customer service specialist will contact you to discuss the leasing options.
Unfortunately, we are unable to accept Purchase Orders. All orders must be placed online and paid for in full at the time of purchase. Our preferred method of payment is via credit card through our secure server, but if your order is over $500 (excluding shipping) you may pay by check or wire transfer.
Wire Transfers -
We accept payments by wire transfer for orders totaling over $500 (excluding shipping). For more information, please email us at info@PrepTable.com and one of our Customer Service Specialists will be happy to assist you!
Equipment and special order items cannot be returned. If is damaged or not functioning properly please contact a customers service specialist for warranty information.
Shipping Policy -
All prices include standard business to business shipping. If other services are needed i.e. lift gate, residential or inside delivery. Fees will apply.